Refund policy
At Glove Beauty, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it:
- Unused and unworn
- In its original packaging
- With any original tags (if applicable)
- Accompanied by proof of purchase or your order confirmation
For hygiene reasons, makeup remover gloves that have been used or washed are not eligible for return.
How to Start a Return
To start a return, please contact us at:
If your return request is approved, we'll provide the return instructions and return address.
Please do not send your item back without contacting us first, as unauthorized returns cannot be accepted.
Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for return shipping costs.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or you received the wrong item, contact us within 48 hours of delivery at:
Please include photos of the issue and your order number. We'll evaluate your claim and, if approved, arrange a replacement or refund at no additional cost.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Used or washed makeup remover gloves
- Opened or used personal care products
- Customized or personalized items
- Perishable goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale or clearance items
If you have questions about whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to return your eligible product and place a new order once your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
To qualify, the item must be unused, unworn, in its original packaging, and accompanied by proof of purchase.
This statutory right does not affect products that are exempt from return under applicable consumer protection laws due to hygiene reasons once they have been unsealed or used.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:
Contact Us
For any questions regarding returns or refunds, please contact us:
Email:
tryglovebeauty@gmail.com